Refund policy
Refund & Return Policy
Overview
At EdgeStore, we are committed to providing high-quality tech products and a smooth shopping experience. This policy works alongside our Terms of Service and Shipping Policy to ensure transparency and fair handling of all orders.
By placing an order with EdgeStore, you agree to the conditions outlined below.
⚠ Mandatory Video Proof Before Any Return
Before requesting any return or exchange, customers must submit clear video proof for approval.
The video must show:
• Complete product condition
• Original packaging and accessories
• Any defect or issue clearly visible
❗ Returns without prior video approval will not be accepted.
✅ Return Eligibility (Standard Products)
Returns are accepted within 14 days of delivery only if:
✔ Product is unused and unopened (where applicable)
✔ Original packaging is intact
✔ All accessories are included
✔ Video proof is approved
🚫 Used, installed, tested, or altered products are not eligible for return.
🌍 Overseas / Imported Products Policy
Some products are sourced from overseas suppliers.
Overseas items are not eligible for return or exchange due to international shipping processes.
However, if an overseas product arrives:
✔ Damaged
✔ Defective
✔ Incorrect
Customers must contact EdgeStore within 48 hours of delivery with video proof for replacement or refund assistance.
📦 Return Shipping
• Customers cover return shipping costs
• EdgeStore covers return shipping only for defective or incorrect items
• Returns must follow support team instructions
Unauthorized returns will not be processed.
💳 Refund Processing
Refunds are issued after:
✔ Video verification
✔ Product inspection (if required)
✔ Final approval
Refunds are sent to the original payment method.
🚚 Shipping and handling charges are non-refundable.
💰 Advance Payment Orders
Advance payment orders follow secure trade practices.
Refunds apply only if:
• Product becomes unavailable
• Delivery cannot be completed within agreed timeframe
• Item arrives damaged or incorrect
Verification remains mandatory.
🔁 Exchanges
Exchanges may be approved within 14 days if:
• Product is unused
• Video proof is approved
• Stock is available
❓ Refund FAQ
Can I return a used or opened product?
No. Used or opened products are not eligible.
Is video proof required?
Yes. Video proof is mandatory.
Who pays for return shipping?
Customer, unless the item is defective or incorrect.
When will refunds be processed?
Within 5–10 business days after approval.
Are shipping charges refundable?
No, except in store error cases.
Does EdgeStore have final approval authority?
Yes, based on policy compliance.
🚚 Delivery Delay Notice
🌍 Overseas Orders
Delivery timelines may vary due to customs, international logistics, or supplier handling. EdgeStore actively assists customers with tracking and updates.
📍 Local Deliveries
Occasional delays may occur due to courier operations or weather conditions. Our team will always support resolution.
📞 Contact for Returns & Refunds
EdgeStore Support
📧 edgestore80@gmail.com
📞 +92 325 6031171